I just received the following email from a client who had bought a Francisco Navarro Special Grand Concert Rodriguez. He wishes he would have contacted me first. So do I.
I have four photos, but I don't know how to post them. Anyway they basically simply show a faded area about the width of the tie block and back a couple of inches. The finish is French Polish.
Does anyone have any suggestions and general thoughts about what he can do at this point. Appreciate any help. Thanks.
"While I was installing new strings on the guitar its surface got scratched. In an attempt to repair the damage I researched for some good scratch remover for guitars and came across a brand known as Eterna Shine. I read several reviews about the product and viewed videos to assess the product and finally ordered it. I tested it on a Yamaha classic guitar that I have and the results were great. So I decided to use it on the Navarro.
Unfortunately it faded the surface. The product I used seemed to work fine on lacquer surfaced guitars. I just wanted to know from you if there is something that you recommend for restoration of the surface. In retrospect I should have contacted you before use of the scratch removing polish, however that time has passed and I can now only hope for a miracle solution from you.
I am attaching a few pictures for you to see and advise. I am not sure if you will be able to see clearly. However, I have marked the area that has been damaged. Kindly advise if there is any way to restore the original glossy finish? Also. any other suggestion you might have for what to use for polishing of the guitar or removal of any scratches in future will be appreciated."
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